Terms and Conditions

Please read our terms and conditions carefully. You can also scroll to the bottom of the page to read a simple version of the terms.

How it works:

Here's how our process works.

Sales intake

We will work with you via email of phone to gather your requirements for the job. Please email or call us at info@spinning.ink or 951-459-7361 with any questions or concerns.

We will collect:

-Artwork information

-Garment information

-Quantity

-Due Dates

-Shipping Info

-Payment information

Art

We charge for custom art, and pricing does vary based on complexity. This cost will be reflected in your quote. We can design for you, or you can provide your own art.

Customer provided artwork must be:

- In a vector format

-Print ready

If you're not sure that your art meets our requirements, contact us at artwork@spinning.ink

Art approval

You must approve print-ready art wheather you provide it or we make it.

We will send an approval through Printavo. Please response within 48 hours, or we may delay prodcution of yoru order.

Art revisions and changes

We oofer one (1) round of complimentary revisions to art. Any art changes beyond the first incur an art fee of approx. $50 per hour.

Quoting

Based on your specifications, we will prvide a Quoet at not charge.

Quote approval

You will approve the Quote through the link that is provided to you from our software. Please confirm that:

-Quantities, garments, and artwork are correct

-Pricing is correct

-Delivery details are correct or Pick up is specified

Shipping or pick-up

We offer shipping or on-site pick up. Shipping fees are charged at market rate. On-site pickup is free.

Spoilage and misprints

Mistakes happen! We will credit or replace garments in an order that are proven not to match the art approval or quote, and/or offer a significant credit towards your next order. *Keep in mind all garments are hand decorated and slight differences from one garment to the other may occur*

Refunds and returns

As all items are custom ordered and created, we have a no refunds or return policy. We do not offer refunds, returns, or exchanges. We may work with you on a case-by-case basis if we have made an error.

Acceptance Clause

Use of our services constitutes acceptance of the Terms and Conditions

Our company shall implement and maintain reasonable procedures for protecting personal information in accordance with local law.

Limitation of liability

We may not be held liable for misuse or harm arising from the use of our prodcuts or services.

This includes:

-Copyrighted material

-We will not knowinglyreproduce copyrighted material. We aer not liable for any copyright claims, lawsuits, or issues arising from the illegal use of copyrighted material.

-Missed deadlines for events

-Shipping errors

-Misprints

-Spoilage

-Breach of contract

-Late orders

Property rights

Unless otherwise noted, we claim ownership for all artwork created for any project. We offer a one-time transfer of ownership for a fee (when and if applicable).

Exception: we waive the right to customer-supplied artwork that we do not make any changes to.

Payment terms

Payment is due at time of service, agreed upone in your Quote as the "Payment Date". We do not accept down payments or partial payments. Payment must be made up front.

You may pay with cash, check, and all major credit card providers. We will typically ask you to pay directly through your invoice, online, through the software we use.

Non-payment: if payment is not received on the agreed upon "payment date", we will not produce your order.

Refunds and returns

We do not offer refunds, exchanges, or returns. As all items are custom ordered and made. We reserve the right to work with you on a case-by-case basis if we have made an error.

Termination clause

You are free to stop using our services at any time. We may terminate service, with notice, if you violate our terms, abuse our services, casuse us legal liability, or otherwise harm or hamper our continued operations.

Revisions and changes

We may revise our Terms and conditions from time to time to getter meet legal requirements or address changes in our services.

Simplified Terms

This is a simplified verison of our terms. It does not supercede teh actual Terms and Conditions.

Our proecess is like this: we'll help you pick the garments and the decoration style. You'll tell us how many you need. You can provide us with the art for the project, but it has to be print-ready. Or we can create the art for you, and price will vary based on complexity of the design.

Then, we'll send you 2 approvals:

-Art ("Art Approval")

-Payment ("Quote")

You have 48 hours to reply to these approvals. Look at your Art Approval carefully. Your Art Approval will have everything you'll need to know. Once your art and quote are approved, you will pay us - then we'll get the project rolling. Then, we'll either ship your products (at a cost), or you can pick them up.

The legal jargon says:

Using our services means you agree to these terms. We'll protect your info. We're not liable for mistakes you made, copyright claims, shipping problems, and some other uncommon issues. We own the art we create for you, unless you purchase it from us for a small fee. Payment is due at time of service. No refunds or exchanges, but still contact us if something is wrong. You can break up with us and we can break up with you, no strings. We might changes these terms in the futures as needed.